Alienating Clients in One Easy Lesson

A bit ago here in New York a dinner was held with the legendary Ben Heineman (GE SVP/GC from 1987 to 2003, Harvard BA and Yale JD [editor-in-chief of the Yale Law Journal], Rhodes scholar, Potter Stewart clerk) and 50 or so GC’s or senior inhouse counsel from...

Understanding the Lateral Hiring Frenzy

A few years back, as exceptionally studious and faithful readers might conceivably recall, I wrote two pieces on the lateral hiring frenzy, Our Arms’ Race and Our Arms’Race (2),  which took an almost across-the-board stand against lateral partner hiring....

Organizational Behavior: A Manual

A week or so ago, I happened across a training manual offering instructions on proper behavior within organizations. Here I take the liberty of quoting extensively from it. I ask one favor of you and one element of forbearance. The favor is to kindly ask yourself as...

Leadership: And How to Squander It

Altman Weil’s annual Law Firms in Transition survey, the 2015 edition, was just published, and as usual it makes for some fascinating reading—at least for me and I suspect for many of the devotees of Adam Smith, Esq. As you may know, this is the seventh year...

A Client Value Guarantee?

Today I want to discuss what, I imagine, many readers will thing is a hare-brained idea; and then I want to explain why, if you adopted this idea, your own behavior would change such that it might not end up being hare-brained in the least. Both dimensions of this...

“Collegial and Collaborative?” Really? (Take Two)

Two weeks ago we invited you to take a survey (three to five minutes of your time, tops) to try to get to the bottom of whether law firms are really "collegial and collaborative," as they are perennially asserting. If you missed your chance the first time...
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