We often ask law firms, “Who’s your competition?” The single most frequent response we get is, “Well, no one, really.” This is delusion on stilts. Every business, I would venture to extend that to any human organization, has competition,...
In its latest issue, Dinero, Colombia’s most important business magazine, published an interview with our Bogotá-based Director, Antonio Leal Holguín. The interview is part of a special edition on law firms, which the magazine publishes once a year. The special...
The following guest column is by Richard Hinwood, based in London. Richard is the Head of Strategy & Chief of Staff at Withers. As Head of Strategy, Richard leads the formulation and implementation of firm-wide strategy and business planning across the...
A parable of client service in four acts. The wireless providers’ market in the US (AT&T, Verizon, Sprint, T-Mobile) has achieved saturation. Subject to rounding errors, every American from age 10 to age 90 has a smartphone. Among the providers, it’s...
One may fervently hope that regular readers have come to expect certain recurring customs here at Adam Smith, Esq., and today we honor that expectation with our usual “Letter from _____,” when we’ve just returned from a significant trip and have some...
I’ve previously mentioned the Business Leadership Summit being organized by The Lawyer, taking place in London September 22—23. (More information here; registration here.) On the afternoon of Wednesday 23 September I will be moderating a panel (3:30 pm –...
