by Bruce | May 23, 2023 | Articles, Business Models, Cultural Considerations, Finance, Leadership, Practice Group Management, Recruiting, Strategic Client Management, Strategy
The first truly evil character to appear in Scripture is of course the Snake in the Garden of Good and Evil. Not a nice guy, not someone you’d want to emulate, not a role model: The Snake of all Snakes at the coulda-been Eternal Garden Party, harbinger of bad...
by Bruce | April 25, 2023 | Articles, Client Relationships, Compensation, Cultural Considerations, Ineffable, Leadership, Partnership Structures, Practice Group Management, Recruiting, Strategic Client Management, Strategy
Ever since “RTO” became a real possibility, I have been firmly and decisively on the fence about the best policy for firms to follow. A free-for-all come and go (or don’t come) as you wish? Sure, why not? We’re all adults here, right? Now my...
by Bruce | March 8, 2023 | Articles, Compensation, Cultural Considerations, Leadership, Practice Group Management, Recruiting, Strategic Client Management, Strategy, Technology strategy
Covid-19 may be behind us as a daily personal preoccupation, but one major repercussion of its shockingly extended and global impact is still with us: Do we or do we not go back to the office? May we review the bidding? Totally remote/zero days-week in the office is...
by Bruce | June 15, 2022 | Articles, Branding, Client Relationships, Finance, Leadership, Practice Group Management, Strategic Client Management, Strategy
A few days ago the intrepid and data-tropic Bloomberg Law reporter Roy Strom published Big law rates topping $2,000 leave value ‘in the eye of the beholder.’ Roy is a friend (disclosure!) but his story prompted some reflections hereabouts on “How...
by Bruce | October 22, 2021 | Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Leadership, Marketing, Practice Group Management, Strategic Client Management, Strategy
We’ve had our corporate checking account with Bank of America for over 15 years. This is the story of why it’s no longer there. A few weeks backI got a letter in the mail from BofA and luckily did not toss it aside unopened as very-likely-spam. It...
by Bruce | January 12, 2021 | Articles, Client Relationships, Cultural Considerations, Marketing, Strategic Client Management, Strategy
The following column is by Janet Stanton, Partner, Adam Smith, Esq. This may come as news, and, perhaps unwelcome news, at that, to many lawyers. That said, again and again and in study after study clients express their strong preference for lawyers and firms that...