by Bruce | April 25, 2023 | Articles, Client Relationships, Compensation, Cultural Considerations, Ineffable, Leadership, Partnership Structures, Practice Group Management, Recruiting, Strategic Client Management, Strategy
Ever since “RTO” became a real possibility, I have been firmly and decisively on the fence about the best policy for firms to follow. A free-for-all come and go (or don’t come) as you wish? Sure, why not? We’re all adults here, right? Now my...
by Bruce | November 8, 2022 | About the Site, Articles, Client Relationships
A technical issue took us offline for the greater part of 24 hours. Our apologies. The issue was caused by our hosting service, a nationally recognized brand (they have run Super Bowl ads), with whom we had been for many many years, performing unexpected,...
by Bruce | June 15, 2022 | Articles, Branding, Client Relationships, Finance, Leadership, Practice Group Management, Strategic Client Management, Strategy
A few days ago the intrepid and data-tropic Bloomberg Law reporter Roy Strom published Big law rates topping $2,000 leave value ‘in the eye of the beholder.’ Roy is a friend (disclosure!) but his story prompted some reflections hereabouts on “How...
by Bruce | October 22, 2021 | Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Leadership, Marketing, Practice Group Management, Strategic Client Management, Strategy
We’ve had our corporate checking account with Bank of America for over 15 years. This is the story of why it’s no longer there. A few weeks backI got a letter in the mail from BofA and luckily did not toss it aside unopened as very-likely-spam. It...
by Bruce | January 27, 2021 | Articles, Build Back Better, Business Models, Client Relationships, Finance, Leadership, Strategy
What will differentiate winning firms from “mere” survivors is adaptability. As the Organization for Economic Development wrote in 2019: Resilience centers on the ability not only to resist and recover from adverse shocks, but also to “bounce back” stronger than...
by Bruce | January 12, 2021 | Articles, Client Relationships, Cultural Considerations, Marketing, Strategic Client Management, Strategy
The following column is by Janet Stanton, Partner, Adam Smith, Esq. This may come as news, and, perhaps unwelcome news, at that, to many lawyers. That said, again and again and in study after study clients express their strong preference for lawyers and firms that...
