Alienating Clients in One Easy Lesson

A bit ago here in New York a dinner was held with the legendary Ben Heineman (GE SVP/GC from 1987 to 2003, Harvard BA and Yale JD [editor-in-chief of the Yale Law Journal], Rhodes scholar, Potter Stewart clerk) and 50 or so GC’s or senior inhouse counsel from...

The “Big Three” Annual Reports on Law Land

With the release last week of the Annual Report from Georgetown Law’s Center for the Study of the Legal Profession, the “Big Three” annual reports—Altman-Weil’s Law Firms in Transition, Citi/Hildebrandt’s Client Advisory, and...

“Collegial & Collaborative?” Guess Again

A few months ago we invited you all to take a survey addressing how truly “collegial and collaborative” your firm is, and how well prepared you felt (a) to be able to knowledgeably point clients towards cross-serving opportunities and (b) to be rewarded...

The Client Seat: Coda

The final installment in the saga of our intrepid volunteers of St. Michael’s Episcopal Church wrestling with the hairball of New York City land use, zoning, landmarks, and countless other laws and regulations in trying to reach what should be a simple...

Video: Market Segmentation

Recently I had a chance to sit down with Ralph Baxter here in New York for an interview that was just released under the auspices of Thomson Reuters’ Legal Executive Institute. I invite you to take a look and of course to comment....

Leadership: And How to Squander It

Altman Weil’s annual Law Firms in Transition survey, the 2015 edition, was just published, and as usual it makes for some fascinating reading—at least for me and I suspect for many of the devotees of Adam Smith, Esq. As you may know, this is the seventh year...
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