Reflections of a GC

In the spirit of generosity, which I hope is an active presence in your life but which is conspicuously abroad at this time of year, a regular reader granted me permission to share some of his reflections prompted by the recent column, “The End of...

Litigation Boutiques Have Issues, Too

Over the past year or two, we’ve been working with what struck us as a high number of litigation boutiques, and we decided to pause and gather our thoughts for, we can always hope, the benefit of a wider audience. Semantics first:  By “litigation boutique,” if it’s...

My Kingdom for a Horse: The Psychology of Pricing

The following guest column is by Richard Hinwood, based in London. Richard is the Head of Strategy & Chief of Staff at Withers.  As Head of Strategy, Richard leads the formulation and implementation of firm-wide strategy and business planning across the...

A Parable of Client Service: Coda

A few weeks ago I related the tale of our abortive foray into changing wireless service providers from AT&T to Verizon, which provided rich material for reflections on client service.  If you missed it, the original story is here. With dismay, I must report a...

A Parable of Client Service

A parable of client service in four acts. The wireless providers’ market in the US (AT&T, Verizon, Sprint, T-Mobile) has achieved saturation. Subject to rounding errors, every American from age 10 to age 90 has a smartphone. Among the providers, it’s a...
close

Sign-up for email

Be the first to learn of Adam Smith, Esq. invitation-only events, surveys, and reports.