by Bruce | April 30, 2015 | Articles, Client Relationships
I’ve attended my fair share of live theater and more than my fair share of opera (the Met is within walking distance of where I live and work, a miracle for which I’m woefully unappreciative), and I hope you have as well. But how different would your...
by Bruce | October 22, 2021 | Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Leadership, Marketing, Practice Group Management, Strategic Client Management, Strategy
We’ve had our corporate checking account with Bank of America for over 15 years. This is the story of why it’s no longer there. A few weeks backI got a letter in the mail from BofA and luckily did not toss it aside unopened as very-likely-spam. It...
by Bruce | October 6, 2004 | Articles, Technology strategy
Is the role of a CIO "strategic?" According to the CIO of Kirkpatrick & Lockhart, not a chance if "the trains aren’t running on time," for starters. Beyond that, what does it take for a CIO to truly gain credibility as more...
by Bruce | July 16, 2023 | Articles, Branding, Business Models, Cultural Considerations, Finance, Leadership, Partnership Structures, Strategic Client Management, Strategy
It has been four years since we initially published our series laying out a law firm market segmentation model we called the “Maroons & The Grays,”[1] and four years on is none too soon for an update. No model is, or should be, static, and as we have worked with...
by Bruce | April 25, 2023 | Articles, Client Relationships, Compensation, Cultural Considerations, Ineffable, Leadership, Partnership Structures, Practice Group Management, Recruiting, Strategic Client Management, Strategy
Ever since “RTO” became a real possibility, I have been firmly and decisively on the fence about the best policy for firms to follow. A free-for-all come and go (or don’t come) as you wish? Sure, why not? We’re all adults here, right? Now my...