by Bruce | January 6, 2006 | Articles, Compensation, Cultural Considerations, Globalization, Leadership, Marketing, Practice Group Management, Strategy
Your firm is dedicated to client service as one of its pre-eminent goals, if not the absolutely highest priority, right? Not so fast. Do you have a lawyer serving full-time as "Client Services Advisor," serving as an ombudsman on behalf of the...
by Bruce | August 22, 2005 | Articles, Cultural Considerations, Knowledge Management, Leadership, Practice Group Management, Technology strategy
It sounds counterintuitive, but is it possible that "knowledge workers" (that would be us) need more supervision than they’re getting, not less? So proposes Thomas Davenport, professor of IT and management at Babson College (in Wellesley, Mass.)...
by Bruce | August 10, 2005 | Articles, Compensation, Cultural Considerations, Globalization, Leadership, Partnership Structures, Practice Group Management, Strategy
Is "leadership" a verb or a noun? I’m not trying to be cute—the real question is whether leaders are simply born, or can be made. To step back, leadership is one of those ineffable qualities the intrinsic desirability of which no one...
by Bruce | August 2, 2005 | Articles, Cultural Considerations, Knowledge Management, Practice Group Management, Technology strategy
Does this sound like you?: "While technical countermeasures do a passable job of blocking spam and phishing attacks from beyond the firewall, the sheer volume of E-mail from legitimate senders has companies looking for ways to communicate through the clutter....
by Bruce | July 25, 2005 | Articles, Cultural Considerations, Finance, Leadership, Practice Group Management, Strategy
How do you make decisions? By that I mean, when facing a material strategic (a/k/a “big”) decision, who do you involve and what is the process you use to decide? (Don’t pretend to blanche at the word “process”—lawyers are all about...
by Bruce | July 21, 2005 | Articles, Compensation, Finance, Leadership, Practice Group Management, Strategy, Technology strategy
Can you say what an incremental dollar of revenue will contribute to profit at your firm? Does it matter if that marginal dollar comes from an existing client or a new client, or which practice group generates it? More pointedly, not all business is good...
