by Bruce | October 11, 2004 | Articles, Cultural Considerations, Knowledge Management, Marketing, Strategy, Technology strategy
Client relationship management (CRM) systems have achieved ubiquity in F1000 firms, but their usefulness, and even their feasibility, in law firms has been, shall we say, less certain. [Jargon time-out: "CRM" systems are designed to capture, in...
by Bruce | October 6, 2004 | Articles, Technology strategy
Is the role of a CIO "strategic?" According to the CIO of Kirkpatrick & Lockhart, not a chance if "the trains aren’t running on time," for starters. Beyond that, what does it take for a CIO to truly gain credibility as more...
by Bruce | October 4, 2004 | Articles, Technology strategy
CIO’s of law firms (and CFO’s, and CMO’s, and C[X]O’s) face a job not conceptually distinct from that of their peers at similarly-sized corporations. That’s why this 2004 "State of the CIO" survey is valuable...
by Bruce | September 22, 2004 | Articles, Finance, Leadership, Strategy, Technology strategy
"Finance is the language of business decisions." True, or merely the imperialistic mindset of the MBA at work? Agree or disagree, without some common language, decisions will not be made, and finance is at least a language tied to relatively...
by Bruce | September 21, 2004 | Articles, Technology strategy
That IT professionals can’t "speak" to business professionals and vice versa is a universally recognized truism. (To paraphrase Mae West, "Men and women have nothing in common; all men think about is women, but all women think about is...
by Bruce | September 15, 2004 | Articles, Technology strategy
IT security, like Mom and apple pie, is something everyone’s in favor of. That’s why it’s interesting to see what an authoritative publication like CIO magazine finds out when it does a survey of the global state of the art (in this case,...
