Are law firm IT departments maturing to the point where they are coming
to resemble corporate IT departments? According to a Baker-Robbins consultant, that time is nigh.
The issues that corporations confront include:
- service level agreements
- outsourcing
- storage management
- disaster recovery, and
- more sophisticated services including client relationship management
(CRM) and enterprise resource planning (ERP).
For those heading up a multi-office firm’s IT operations, this is worth
a read. (Yes, the author has a vested interest; but that also means
he’s well-positioned to understand the territory. Caveat emptor.)
