by Bruce | August 14, 2018 | Articles, Branding, Business Models, Client Relationships, Finance, Leadership, Marketing, Strategy, Technology strategy
We often ask law firms, “Who’s your competition?” The single most frequent response we get is, “Well, no one, really.” This is delusion on stilts. Every business, I would venture to extend that to any human organization, has competition,...
by Bruce | December 26, 2017 | Articles, Client Relationships, Cultural Considerations, Finance, Practice Group Management, Strategy
In the spirit of generosity, which I hope is an active presence in your life but which is conspicuously abroad at this time of year, a regular reader granted me permission to share some of his reflections prompted by the recent column, “The End of...
by Bruce | October 24, 2017 | Articles, Business Models, Client Relationships, Finance, Leadership, Practice Group Management, Strategy
Over the past year or two, we’ve been working with what struck us as a high number of litigation boutiques, and we decided to pause and gather our thoughts for, we can always hope, the benefit of a wider audience. Semantics first: By “litigation boutique,” if it’s...
by Bruce | August 31, 2017 | Articles, Client Relationships, Finance, Leadership, Question of the Month
Question of the Month #3 was, “What is the best measure of law firm performance?” This column is by Janet Stanton, Partner, Adam Smith, Esq. This question is gaining currency in our industry, with it being asked with greater frequency and not a few...
by Bruce | August 14, 2017 | Articles, Branding, Business Models, Client Relationships, Marketing, Strategy
The following guest column is by Richard Hinwood, based in London. Richard is the Head of Strategy & Chief of Staff at Withers. As Head of Strategy, Richard leads the formulation and implementation of firm-wide strategy and business planning across the...
by Bruce | August 7, 2017 | Articles, Client Relationships, Cultural Considerations
A few weeks ago I related the tale of our abortive foray into changing wireless service providers from AT&T to Verizon, which provided rich material for reflections on client service. If you missed it, the original story is here. With dismay, I must report a...