by Bruce | October 22, 2021 | Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Leadership, Marketing, Practice Group Management, Strategic Client Management, Strategy
We’ve had our corporate checking account with Bank of America for over 15 years. This is the story of why it’s no longer there. A few weeks backI got a letter in the mail from BofA and luckily did not toss it aside unopened as very-likely-spam. It...
by Bruce | January 27, 2021 | Articles, Build Back Better, Business Models, Client Relationships, Finance, Leadership, Strategy
What will differentiate winning firms from “mere” survivors is adaptability. As the Organization for Economic Development wrote in 2019: Resilience centers on the ability not only to resist and recover from adverse shocks, but also to “bounce back” stronger than...
by Bruce | January 12, 2021 | Articles, Client Relationships, Cultural Considerations, Marketing, Strategic Client Management, Strategy
The following column is by Janet Stanton, Partner, Adam Smith, Esq. This may come as news, and, perhaps unwelcome news, at that, to many lawyers. That said, again and again and in study after study clients express their strong preference for lawyers and firms that...
by Bruce | October 1, 2020 | Articles, Build Back Better, Client Relationships, Cultural Considerations, Finance, Leadership, Marketing, Strategic Client Management, Strategy
The following article is by Janet Stanton, Partner, Adam Smith, Esq. Note: This article was recently sent to our subscriber list. (See what you’re missing??) Now that we are squarely in an era of new possibilities and are thoroughly inoculated to the notion...
by Bruce | May 11, 2020 | About the Site, Articles, Business Models, Client Relationships, Cultural Considerations, Leadership, Strategy
This column is by Bruce MacEwen and Janet Stanton What do we know now that we did not know in January? Obviously, we know we’re in the grip of a global pandemic, which has precipitated a worldwide macroeconomic seizure comparable to the Great Depression, and that...
by Bruce | April 24, 2020 | Articles, Build Back Better, Client Relationships, Compensation, Cultural Considerations, Finance, Leadership
The following column was published on Thomson Reuters’ Legal Executive Institute site on April 20, 2020. We reprint it here by their courtesy. This 2-part series was written by Bruce MacEwen & Janet Stanton of Adam Smith, Esq. Over the past couple of weeks...
