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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Enron’s 1.5-Million Emails: A Window Into Knowledge Management?
Today's New York Times has an article purporting to recount what patterns a few computer science professors have discovered in 1.5-million internal Enron email messages, drawn from the 1999-2001 period. "Purporting" because the article is infuriatingly...
Give The Client What They Want? Not So Fast
Jim McGee, labeled by Buzz Bruggeman as "the smartest guy in America about Knowledge Management," not to mention a fellow Princetonian who I hope to see at Reunions at the end of this week, has a pithy new article up at the ESJ site reminding us that what...
Bruce Profiled on “LawCrossing”
The LawCrossing site just went live with a profile of me, written by the engaging reporter Regan Morris. Here's a nice sound-bite: "'I started out in stealth mode because there's always the dangerous possibility that you might not have anything to...
“Client at the Core:” A Serialized Book, Right Here
Yesterday I met Bruce Marcus, at a Starbucks outside Columbia University's main gates, a very convenient walk from home for me. Venus even came along. Bruce Marcus was most recently co-author of "Client at the Core," described on the leaf as...
Shearman & Sterling’s IPO
Across the pond, we're about to see an actual experiment that heretofore could only have been a thought experiment: Thanks to the "Clementi Commission," non-lawyer third parties will now be able to invest in law firms—most dramatically, law firms...