“Collegial & Collaborative?”: Let’s Find Out

We’ve written before about law firms’ nearly universal use of the terms “collegial” and “collaborative” to define what makes their cultures, each and every one, special. So indiscriminate is this usage that we find it not just...

The Client Seat (2)

When we last left our intrepid band at St. Michael’s Episcopal Church interviewing law firms for advice on the church’s vacant, crying-out-for-development, corner lot (here’s the original column), we had just finished meeting with firms.  Since then...

The Client Seat

I’ve attended my fair share of live theater and more than my fair share of opera (the Met is within walking distance of where I live and work, a miracle for which I’m woefully unappreciative), and I hope you have as well. But how different would your...

What’s Value? Answer One Question

Newish to many lawyers, rarely to their delight, is a growing realization that when clients start talking about the price for legal services, they don’t (really) care whether that price is arrived at by summing a whole lot of billable hours, a negotiated...

A Conversation with Joe Longo

Last month I had the pleasure of being on a panel in Europe with Joe Longo, the General Counsel for Asia-Pacific of Deutsche Bank AG.  Joe had some particularly thought-provoking and hard-headed observations about the changing dynamics between law firms and clients. ...

Partners Behaving Badly

The other day we were in a meeting with the head of strategy and marketing and the Chair of an AmLaw 100, and the Chair mentioned an extremely promising introductory meeting he’d had a few days earlier with the General Counsel of a well-recognized company....
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