by Bruce | January 10, 2019 | Articles, Business Models, Finance, Strategy
Two of the Big Three Annual Reports on the state of Law Land are now out and it’s time for a survey of the horizon and some perspective. (The Big Three are the Altman-Weil “Law Firms in Transition” report [not yet released], the Citi/Hildebrandt annual client...
by Bruce | July 17, 2017 | Articles, Branding, Client Relationships, Marketing
A parable of client service in four acts. The wireless providers’ market in the US (AT&T, Verizon, Sprint, T-Mobile) has achieved saturation. Subject to rounding errors, every American from age 10 to age 90 has a smartphone. Among the providers, it’s a...
by Bruce | June 19, 2017 | Articles, Business Models, Leadership, M&A, Strategy
Jeff Immelt’s stepping down as head of GE after 16 years was the odds-on favorite to be the big business story of the week until of course the Amazon/Whole Foods acquisition sucked all the oxygen out of the building. Any lessons in here for Law Land? Bear with...
by Bruce | January 18, 2017 | Articles, Business Models, Finance, Leadership, Strategy
From the foregoing analyses, it is apparent that the financial performance of law firms over the past 10 years has been driven by only one factor: rate increases. As we have seen, demand gowth for law firm services has been essentially flat, productivity has been...
by Bruce | March 19, 2015 | Articles, Cultural Considerations, Finance, Marketing, Practice Group Management, Strategy
The growth of professionals in Law Land with the word “pricing” in their title has been explosive over the past couple of years. It’s a trend we applaud loudly and fervently, so perhaps it’s worth a primer on how it’s done in the major...