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Captive ALSP’s Are a Dead End: Discuss

by Bruce | October 30, 2021 | Articles, Build Back Better, Business Models, Cultural Considerations, Finance, Leadership, NewLaw, Strategy, Technology strategy

This is our original unedited version of an article which our friends at Thomson Reuters’ Forum magazine were kind enough to print in the current issue.  Now that they have had it exclusively for a suitable grace period, we reproduce it below for readers of Adam...

Tales from the Client Service Front

by Bruce | October 22, 2021 | Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Leadership, Marketing, Practice Group Management, Strategic Client Management, Strategy

We’ve had our corporate checking account with Bank of America for over 15 years.  This is the story of why it’s no longer there. A few weeks backI got a letter in the mail from BofA and luckily did not toss it aside unopened as very-likely-spam.  It...

Credit Suisse and the Failure of Complex Systems

by Bruce | September 8, 2021 | Articles, Finance, Globalization, Just Plain Interesting, Leadership, Strategy

A few weeks ago, the investigation Credit Suisse commissioned Paul Weiss to undertake into how the bank’s relationship with Archegos Capital Management went so wrong–inflicting $5.5 billion of losses on Credit Suisse and a total of $10-billion in losses...

We Have a Scal(ability) Problem

by Bruce | July 6, 2021 | Articles, Build Back Better, Business Models, Finance, Partnership Structures, Practice Group Management, Strategy, Technology strategy

We’ve written at fair length about our “maroons/grays” model for segmenting the law firm industry.  Essentially, the model rejects customary or traditional dimensions of “compare and contrast” including: Size (revenue or headcount) Type of firm (litigation boutique,...

“We’re Insanely Busy!”

by Bruce | June 8, 2021 | Articles, Build Back Better, Finance, Leadership, Practice Group Management, Recruiting, Strategy

If we’ve heard that once over the last couple of months….. It’s getting to the point where we wonder if those words threaten to become the lyrics of the Great Summer of 2021 Breakout Pop Hit Single.  Actually, we leave that to the Great Clive Davis...

The US is a Net (Im/Ex?)Porter of Law?

by Bruce | May 24, 2021 | Articles, Business Models, Cultural Considerations, Finance, Globalization, Leadership, Strategy

For the armchair economists in the crowd, the geopolitically curious, or faithful leaders of law firms wondering whether they should plant a, or more, flags abroad, how would you instinctively answer that question?  Does the US sell more legal services abroad than it...
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