Law Really Is a Client Service Business–So What Are the Implications? Strategic Client Management

by | January 12, 2021 | Articles, Client Relationships, Cultural Considerations, Marketing, Strategic Client Management, Strategy

The following column is by Janet Stanton, Partner, Adam Smith, Esq. This may come as news, and, perhaps unwelcome news, at that, to many lawyers.  That said, again and again and in study after study clients express their strong preference for lawyers and firms that...

What is Strategic Client Management? And Why Should You Care?

by | October 1, 2020 | Articles, Build Back Better, Client Relationships, Cultural Considerations, Finance, Leadership, Marketing, Strategic Client Management, Strategy

The following article is by Janet Stanton, Partner, Adam Smith, Esq. Note: This article was recently sent to our subscriber list.  (See what you’re missing??) Now that we are squarely in an era of new possibilities and are thoroughly inoculated to the notion...
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