by Bruce | August 24, 2004 | Articles, Knowledge Management
Remember when Knowledge Management was new and sexy, about ten years ago? This professor of information management does; barely five years ago he wrote about 20 CKO’s in the Sloan Business School magazine, and now few of those positions still exist. ...
by Bruce | August 16, 2004 | Articles, Knowledge Management, Strategy, Technology strategy
Can IT no longer confer a competitive advantage? According to the well-publicized writings of Nicholas Carr, it no longer can. Whereas American Airlines’ famous SABRE reservation system provided a true, and enduring, competitive advantage decades ago (and...
by Bruce | May 21, 2004 | Articles, Cultural Considerations, Knowledge Management, Technology strategy
The former IT director of Herbert Smith, the large UK firm, evaluates the state of the art on the lawyer’s desktop, and finds it deeply unsatisfactory. I told you that "lawyers live in Outlook," and evidently that’s more true than most people...
by Bruce | May 14, 2004 | Articles, Cultural Considerations, Knowledge Management
First off, let me admit I feel a bit self-conscious ("self-referential" might be more apt) about this post, but I decided not to let that stop me from pointing out what I think could be a truly valuable wrinkle on the utility and purpose of...
by Bruce | May 11, 2004 | Articles, Cultural Considerations, Knowledge Management, Technology strategy
Thinking of building or updating your firm’s on-line "portal?" Can we start by just defining our terms? What is a "portal," after all, and what strategic objectives is your firm trying to achieve? According to this article in Legal IT,...
by Bruce | April 8, 2004 | Articles, Cultural Considerations, Knowledge Management
This blog is apolitical (and there is zero likelihood of that changing if for no other reason than that the competition in that "blog-space" is murderous), but this Op-Ed about "category errors" in the way the 9/11 commission is proceeding holds...