by Bruce | November 1, 2004 | Articles, Cultural Considerations, Knowledge Management, Leadership, Strategy, Technology strategy
Thanks to the good folks at Baker Robbins & Co., I was able to guest-blog the Knowledge Counsel Forum here in New York this past Thursday and Friday, October 28 and 29. Rather than act as a virtual transcriber of the mountain of information presented, I will...
by Bruce | October 27, 2004 | Articles, Knowledge Management
Reminder: I’ll be blogger-in-residence covering the Knowledge Counsel Forum here in New York this Thursday and Friday, so don’t expect any posts during the day—but expect one lengthy one at the end of each day. I look forward to seeing old...
by Bruce | October 18, 2004 | Articles, Finance, Knowledge Management, Leadership, Strategy, Technology strategy
"Business intelligence" software? Who could argue with that? Actually, it would help to be able to define it first, so particularly if this is a new jargon-bite to you, the always-insightful and articulate Monica Bay is a must-read. ...
by Bruce | October 13, 2004 | Articles, Cultural Considerations, Knowledge Management, Leadership, Strategy, Technology strategy
"As with most significant changes in a law firm, change is driven by clients." So says the estimable Doug Caddell, CIO of Foley & Lardner. The specific change he has in mind—and which he forecasts with confidence will come...
by Bruce | October 11, 2004 | Articles, Cultural Considerations, Knowledge Management, Marketing, Strategy, Technology strategy
Client relationship management (CRM) systems have achieved ubiquity in F1000 firms, but their usefulness, and even their feasibility, in law firms has been, shall we say, less certain. [Jargon time-out: "CRM" systems are designed to capture, in...
by Bruce | September 30, 2004 | Articles, Knowledge Management
Thanks to the estimable Michael Mills, Director of Professional Services and Systems at Davis-Polk, who’s leading the event, and to the generous David Craig of Baker-Robbins, who’s sponsoring it, I’ll be blogging the Knowledge Counsel Forum here in...