by Bruce | May 4, 2004 | Articles, Cultural Considerations, Technology strategy
Is Instant-Messaging just for the under-30 crowd? Think again. Used with discipline (read: with sensitivity to cultural considerations), and once it grows up in terms of: interoperability across platforms (AOL, Yahoo, Microsoft), archiving, and security it...
by Bruce | April 29, 2004 | Articles, Cultural Considerations, Technology strategy
Does "Customer Relationship Management" (CRM) mean buying tables at the right benefit dinners? At Winston & Strawn, it means adopting a CRM IT system. How on earth to get lawyers to actually use it? Install it, make its availability known,...
by Bruce | April 27, 2004 | Articles, Finance, Technology strategy
Price Waterhouse Coopers has a thoughtful, and lengthy, whitepaper laying out their vision of a "Governance, Risk, and Compliance Operating Model" (it’s consultant-speak; they can’t help themselves) which actually embodies a belief I’ve...
by Bruce | April 13, 2004 | Articles, Finance, Globalization, Technology strategy
Law Technology News has published its first annual technology awards (for both products and people) and the IT Director of the Year trophy goes to Craig Courter of Baker & McKenzie. Among other things, Courter set up IT support and development centers in Manila...
by Bruce | April 10, 2004 | Articles, Leadership, Technology strategy
Is your firm facing a gnarly IT issue? Such as securing client extranets, authenticating (virtual and real) visitors to privileged document repositories or firm financial and competitive information? Chances are that ways of dealing with the challenge...
by Bruce | April 6, 2004 | Articles, Finance, Leadership, Technology strategy
The Wall Street Journal picks up the story of the EDS/Navy outsourced-IT contract that has gone so horribly wrong. From a business perspective, it’s even worse than my original post on this (March 18) indicated. Just as an example, if a serviceman...