by Bruce | October 18, 2004 | Articles, Finance, Knowledge Management, Leadership, Strategy, Technology strategy
"Business intelligence" software? Who could argue with that? Actually, it would help to be able to define it first, so particularly if this is a new jargon-bite to you, the always-insightful and articulate Monica Bay is a must-read. ...
by Bruce | October 13, 2004 | Articles, Cultural Considerations, Knowledge Management, Leadership, Strategy, Technology strategy
"As with most significant changes in a law firm, change is driven by clients." So says the estimable Doug Caddell, CIO of Foley & Lardner. The specific change he has in mind—and which he forecasts with confidence will come...
by Bruce | October 11, 2004 | Articles, Cultural Considerations, Knowledge Management, Marketing, Strategy, Technology strategy
Client relationship management (CRM) systems have achieved ubiquity in F1000 firms, but their usefulness, and even their feasibility, in law firms has been, shall we say, less certain. [Jargon time-out: "CRM" systems are designed to capture, in...
by Bruce | October 6, 2004 | Articles, Technology strategy
Is the role of a CIO "strategic?" According to the CIO of Kirkpatrick & Lockhart, not a chance if "the trains aren’t running on time," for starters. Beyond that, what does it take for a CIO to truly gain credibility as more...
by Bruce | October 4, 2004 | Articles, Technology strategy
CIO’s of law firms (and CFO’s, and CMO’s, and C[X]O’s) face a job not conceptually distinct from that of their peers at similarly-sized corporations. That’s why this 2004 "State of the CIO" survey is valuable...
by Bruce | September 22, 2004 | Articles, Finance, Leadership, Strategy, Technology strategy
"Finance is the language of business decisions." True, or merely the imperialistic mindset of the MBA at work? Agree or disagree, without some common language, decisions will not be made, and finance is at least a language tied to relatively...