by Bruce | November 21, 2004 | Articles, Cultural Considerations, Finance, Marketing, Technology strategy
Is CRM [Customer Relationship Management software] a bridge too far for a firm? This question is probably a tar pit from which one cannot emerge unsullied with a single, unitary correct answer, but as both the power of CRM applications and the competitiveness of...
by Bruce | November 17, 2004 | Articles, Cultural Considerations, Leadership, Strategy, Technology strategy
A trend emerging, I believe, from the competitive landscape is that the AmLaw 100 are "pulling away," competitively, from the AmLaw 101-200. So when a star among the "second 100," like Boies-Schiller, misses a calendar deadline that goes all...
by Bruce | November 15, 2004 | Articles, Cultural Considerations, Knowledge Management, Leadership, Strategy, Technology strategy
The Holy Grail of assembling the most potent and effective team for a client matter is, simply put, to have the right people in the right place at the right time. Wal-Mart (and other companies like Toyota) have achieved this with inventory and supplies; what...
by Bruce | November 12, 2004 | Articles, Compensation, Cultural Considerations, Knowledge Management, Technology strategy
A theme of this blog is that the "default" approach to issues in law firm management should be that much can be learned from the enormous literature on corporate management. In other words, barring unusual circumstances unique to the profession (which...
by Bruce | November 11, 2004 | Articles, Technology strategy
Just four weeks left to nominate the best technology users in the legal profession for Law Technology News’s Annual Awards, in these categories: IT Director Champion of Technology Most Innovative use of Technology by a Law Firm Most Innovative use of Technology...
by Bruce | November 6, 2004 | Articles, Technology strategy
My good friend and crack wordsmith Michael Clark of EDDix LLC is striving to break new ground in the world of publishing/distribution, by charging a pretty penny (>$2,000) for a conventional copy of his new book covering the landscape of Electronic Data Discovery,...