by Bruce | July 17, 2017 | Articles, Branding, Client Relationships, Marketing
A parable of client service in four acts. The wireless providers’ market in the US (AT&T, Verizon, Sprint, T-Mobile) has achieved saturation. Subject to rounding errors, every American from age 10 to age 90 has a smartphone. Among the providers, it’s a...
by Bruce | September 14, 2015 | Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Finance, Leadership, Marketing, Strategy
I’ve previously mentioned the Business Leadership Summit being organized by The Lawyer, taking place in London September 22—23. (More information here; registration here.) On the afternoon of Wednesday 23 September I will be moderating a panel (3:30 pm –...
by Bruce | October 10, 2014 | Articles, Branding, Business Models, Client Relationships, Leadership, M&A, Marketing, Partnership Structures, Strategy
A few weeks ago reports surfaced about a motion seeking to compel Norton Rose Fulbright to withdraw from representation of its client Duke University in a case brought against the university by the estate of John Wayne, which wants the right to market alcoholic...
by Bruce | June 13, 2014 | Articles, Branding, Client Relationships, Finance, Leadership, Strategy
I call it the Hollow Middle, but Knowledge@Wharton prefers “Disappearing Middle.” Here’s what, writing in their pages, the CEO of the Cambridge Group, identified as “a growth strategy consulting firm that is part of Nielsen,” has to say...
by Bruce | December 3, 2013 | Articles, Branding, Cultural Considerations, Marketing
Today we have a column by my partner in Adam Smith, Esq., Janet Stanton. Before joining Adam Smith, Esq., Janet had years of experience leading highly profitable teams of professionals at a global communications agency for clients such as Pfizer and the US Department...
by Bruce | October 23, 2013 | Articles, Branding, Business Models, Cultural Considerations, Leadership, Marketing, Practice Group Management
If you’re like me, you travel a lot. and you almost certainly have your own views of, and preferences among, the familiar roster of hotel brands, Hilton, Marriott, and Sheraton, but also at the high end Fairmont, Four Seasons, J.W. Marriott, and Ritz Carlton....