by Bruce | October 11, 2004 | Articles, Cultural Considerations, Knowledge Management, Marketing, Strategy, Technology strategy
Client relationship management (CRM) systems have achieved ubiquity in F1000 firms, but their usefulness, and even their feasibility, in law firms has been, shall we say, less certain. [Jargon time-out: "CRM" systems are designed to capture, in...
by Bruce | October 8, 2004 | Articles, Compensation, Cultural Considerations, Finance, Leadership
"The few, the proud, the Marines?" I would make that, "The few, the proud, the lockstep-compensation firms." I’ve opined before that partnership compensation at many firms is in disequilibrium: While lockstep has its merits...
by Bruce | October 7, 2004 | Articles, Finance, Just Plain Interesting, Strategy
Stories that provide real-world confirmation of our core beliefs are all but irresistible—even if fundamentally intellectually unchallenging. Two of my core beliefs about analyzing policies at the intersection of law and economics are: a "static"...
by Bruce | October 6, 2004 | Articles, Technology strategy
Is the role of a CIO "strategic?" According to the CIO of Kirkpatrick & Lockhart, not a chance if "the trains aren’t running on time," for starters. Beyond that, what does it take for a CIO to truly gain credibility as more...
by Bruce | October 5, 2004 | About the Site, Articles
To my extreme and heartfelt dismay, I discovered about 24 hours ago that this site wasn’t rendering the way I intended it to in Internet Explorer (my browser of choice is Netscape, second choice Mozilla Firefox). Love Microsoft or loathe them (answer B...
by Bruce | October 4, 2004 | Articles, Technology strategy
CIO’s of law firms (and CFO’s, and CMO’s, and C[X]O’s) face a job not conceptually distinct from that of their peers at similarly-sized corporations. That’s why this 2004 "State of the CIO" survey is valuable...
