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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +It May Be More Than a Pond, After All
Sometimes it's not the worst thing to confess bafflement—OK, perhaps "bafflement," which implies total cluelessness, is too strong, but I will at least cop a plea to not being confident how to truly explain something. That something is, as Legal...
Blogging ALM Media’s “CIO/CTO Summit”
Thanks to Monica Bay and Kimberly Fine of ALM Media, I was able to participate as "blogger in residence" at ALM's "CIO/CTO Summit 2005," held here at the Hilton Times Square this Wednesday and Thursday. I am pleased to report that the...
TechnoLawyer: Newsletters + A Blog
Neal Squillante, publisher of the "can't find this stuff anywhere else" TechnoLawyer newsletters, has launched a companion blog called, duh, "TechnoLawyer Blog." Among other things, you can subscribe to the aforementioned newsletters...
Rudy Giuliani: Back to the Future
Bracewell & Patterson—make that Bracewell & Giuliani—announced that Rudy Giuliani, who really needs no introduction, is joining the firm to start a New York office for the 60-year-old Houston-based firm (400 lawyers, #121 on the most recent AmLaw...
KM & Marketing: The Great Synthesis
Marketing and Knowledge Management Are Joined at the Hip, is the theme today. How so? Isn't marketing fundamentally outward-directed and KM fundamentally inner-directed? Not in my view. Let's start with the basics: Law firms' product is...