Featured Article
10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Rules of the Road Behind the Scenes at “Adam Smith, Esq.”
Trust is a classic example of a virtuous aspect of a relationship which can only be won painstakingly over time, but which can be destroyed in an instant. Among the behaviors which support and build up trust are consistency, clarity, transparency, and a track...
What KM and Legal Outsourcing Have in Common
My loyal correspondent Rob Hyndman pointed out a feature article in Legal Affairs, "Are Your Lawyers in New York or New Delhi?," which takes on the pregnant issue of outsourcing with, to my mind (and Rob's), fairly underwhelming levels of insight. In...
Comments Are Open Again
Comments are back "on!" Much as I hated to, and as antisocial as it seems in the blogosphere, I was forced for a lengthy interregnum to turn comments "off" thanks to the reprehensible phenomenon of "comment spam:" After...
Law Firm Blogs: A Contrary View
Are blogs by lawyers and law firms the hottest thing to appear on the marketing horizon? Well, yes, and no. (And both those articles are featured this morning on ALM Media's law.com.) The first imagines that "Fred" can start a...
Quick Update on the Reader Survey
So far (and it's barely been up two business days), we've gotten nearly 100 responses to the reader survey. Way to go, friends! I deeply appreciate those of you who have taken or will take a few moments to fill it out. Needless to add, but for the record, a...