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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Models for IT Governance
My article in the May 2005 print edition of Law Technology News is now up. It's essentially a recap of my coverage of the keynote address where I served as "blogger-in-residence" at the recent CIO/CTO Conference, co-sponsored by ALM and Harvard Business...
“Anecdotes Are Not Data”
If "three anecdotes constitute a trend," as journalists say, then I'm here to report an optimistic development. First, as my friend Denise Howell reports, her firm, Reed Smith, announced yesterday the formal launch of...
Lead By Getting Out Of The Way
Business Week asks "Has the job of CEO for a megacompany become too complex to handle?" We might well ask, "Has the job of Chairman of an AmLaw 50 firm become too complex? Is it asking too much to expect one person to occupy a position of...
Canary in the Coal Mine
Sometimes, in the famous phrase, "a cigar is just a cigar," but other times I think you can read the tea leaves to suss out evidence of larger trends. Such, in any event, was my reaction to this seemingly low-visibility story that a three-member "tax...
Portrait of a CIO as Leader
This is a longish story from CIO Magazine, but a valuable one as it lives at the intersection of two topics readers repeatedly express great interest in: IT and leadership. Essentially a profile of John Hummel, CIO of Northern California-based Sutter Health...
