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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Knowledge Management & Uncharted Professional Networks
Few challenges within sophisticated and far-flung law firms seem as difficult to get right as Knowledge Management, and I've recently been exploring some theories as to why this is so. After all, lawyers of all people should excel at KM—information and...
48 Hours Left to Take the User Survey
The "Adam Smith, Esq." user survey comes down this Friday night. If you haven't had a chance to spend the three minutes it takes, please do so. Thanks! Full report, of course, to follow.
100 Million “Missing” Asian Women
So this from Slate has nothing to do with law firms, but it's too delicious an economic commentary to pass up. Asking, "What is economics, anyway?," the piece proceeds to analyze (and largely debunk) a sinister theory first put forth 15 years ago...
Next on the KM Horizon: Simplicity (We’re Serious!)
CIO Insight often is a good read because, for my money, they provide the clearest and most convincing links between "hey, that's cool!" technology and the delivery of hardheaded on-the-ground value to management. Well, they've done it again, with an...
“Organizational Network Analysis,” Or Why Your Litigators Don’t Talk to Your Deal Lawyers
Professor Carley, as well as a frequent correspondent who I will identify only as the director of KM at an AmLaw 100 firm, have come through. First, Professor Carley provided a working paper on the Enron email database, and told me that under the auspices of her...
