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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Outsourcing: Win Some, Lose Some
My article at Law Technology News on Milbank's outsourcing their wordprocessing to Chennai, India, is now up. How, you might well ask, could control-freak lawyers possibly cope with the news that their documents would not be processed under their noses but...
Are “MegaFirms” Going to Self-Destruct?
"More Lawyers Flee Megafirms" is the intriguing headline from The National Law Journal, which sounds like an invitation to an article exploring the commonly-received-wisdom that the AmLaw 200 are consolidating--and debunking it. Guess again. The...
Why New York, London, & Hong Kong Will Endure
Janet & I had the delightful experience of being able to meet Ernie Svenson, creator of the early-adopter blog "Ernie the Attorney," for drinks last night in New York—he was here for the weekend to see, among other things, the new MOMA (highly recommended)....
Happy Memorial Day Weekend
Happy Memorial Day Weekend to one and all. Although I'm not a fan of the new World War II Memorial in Washington (my favorite architecture critic described it as "inspired by Albert Speer"), the truths and liberties it stands for must be...
Profits Really Do Matter; So Does the Society Within Which We Generate Them
Ian Davis, worldwide managing director of McKinsey, has a thoughtful piece over at The Economist attempting to mediate a truce between the evangelists of "Corporate Social Responsibility" and the Milton Friedman-ite school that "the business of business...