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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Part 3 of Our Series on the 2020 AmLaw 200: Envy and its Discontents
Thomson Reuters' Legal Executive Institute was kind enough to ask us to undertake some analysis of the recently released AmLaw 200 for 2020. This is our third and final installment in that series, which we publish with their generous permission. (Their lightly...
Build Back Better: The Covid-19 “Slingshot”
If one is looking for an image to encapsulate the Covid-19 "Slingshot" phenomenon, you will find an embarrassment of riches. But this has to be one of our favorites. In 8 weeks--a heartbeat in a human lifetime--the penetration of online retail increased by 11...
Build Back Better: Whither the Office? (Part 2)
Perhaps I should have said upfront in Part 1, but it’s never too late: In this series I’m discussing the office after humanity has re-emerged from the global isolation ward this dratted pox has lowered on us all. I am not discussing, and have no interest in,...
Is the Am Law 200 even a “category?”
Our good friends at Thomson Reuters Legal Executive Institute asked us to offer some reflections on the recently released AmLaw 200 for 2020. Our first, "How Not to Think About the AmLaw 200," was published in late June and here, republished by their courtesy, is our...
Build Back Better: Whither the Office? (Part 1)
The world is well into the greatest “natural experiment” in WFH ever seen. No one glided into this; it came as abruptly as an on-off switch. I’m sure the experience at Adam Smith, Esq. was fairly typical: One week (spanning the end of February and the start of...