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10 mistakes law firms make in managing their client relationships…
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before..
read more +Captive ALSP’s Are a Dead End: Discuss
This is our original unedited version of an article which our friends at Thomson Reuters' Forum magazine were kind enough to print in the current issue. Now that they have had it exclusively for a suitable grace period, we reproduce it below for readers of Adam...
Tales from the Client Service Front
We've had our corporate checking account with Bank of America for over 15 years. This is the story of why it's no longer there. A few weeks backI got a letter in the mail from BofA and luckily did not toss it aside unopened as very-likely-spam. It announced that our...
Fun With Numbers: Global Edition
ALM recently released its “2021 Global 200” law firms. (The “2021” rankings reflect FY 2020 results, as is ALM’s somewhat perverse custom.) These are, by their count, the largest 200 firms in the world by revenue. They also released the “2021 Global” firms ranked...
Travel (??–!!)
A brief note from the Publisher: Apologies to all our loyal readers for not having published anything new for a few weeks, but believe it or not that's because business travel has actually been back in the calendar. (Together with all the pre-prep that entails and...
Credit Suisse and the Failure of Complex Systems
A few weeks ago, the investigation Credit Suisse commissioned Paul Weiss to undertake into how the bank's relationship with Archegos Capital Management went so wrong--inflicting $5.5 billion of losses on Credit Suisse and a total of $10-billion in losses across the...