Eric Beinhocker, a fellow at the McKinsey Global Institute (a "think
tank," in the oddly quaint but apt phrase), is out with what may be one
of the most provocative books on economics in several years—though
admittedly I haven’t even seen a copy yet. "The
Origin of Wealth: Evolution, Complexity, and the Radical Remaking
of Economics," essentially discards the physics-like analogies
of classical economic theory, premised on a closed system eternally
in search of equilibrium, where change is assumed to be an exogenously
generated disruptive shock, for a biology-like analogy of internally-generated
evolutionary change and complexity. As one early reviewer put it:
"[H]e outlines an open, adaptive system with interlocking
networks that change organically, reflecting the interaction of technological
innovation, social development and business practice. Wealth is created
to the degree that this interaction decreases entropy in favor of “fit
order” that meets human needs, desires and preferences."
In an excerpt over
at HBS’ rich Working Knowledge site, Beinhocker explains what
applying this template to the exercise of strategy formulation might
mean. To
paraphrase, the challenge is how to create strategy "in an unknowable
universe."
Strategy formulation is a favorite topic of mine, because I view it
as both absolutely indispensable and typically botched—or, to be
more diplomatic and probably more precise, misunderstood. As I’ve
noted,
it’s not an exercise ex cathedra intended to produce a document
for the ages, but rather a continuous discipline of being truly attentive
to the marketplace and the larger economic and legal environment, and
ensuring that your firm is light enough on its feet to respond to perceived
potential opportunities with agility.
What is "the marketplace?" Actually, there are two that
really matter to your firm: The "supply" marketplace of law school
graduates, lateral recruits, and conceivably merger partners; and the
"demand" marketplace of clients and industry sectors. An
example from each: Given that the number of lawyers in the AmLaw
100 has roughly doubled in the past ten years, while the number of graduates
from, say, the top 30 law schools is essentially unchanged, what are
you going to do differently about recruiting first-year associates? Or,
what does the ascent of the biotech industry mean for your practice group
mix?
As far as responding to potential opportunities: I’m of the view
(so, evidently, is Beinhocker) that it’s smarter and more effective and safer
to place a large number of little bets rather than a few big bets. As
he puts it:
"Rather than thinking of strategy as a single plan built on
predictions of the future, we should think of strategy as a portfolio
of experiments, a population of competing Business Plans that evolves
over time."
Another way of thinking of this "population of competitors" is as a
portfolio of options—and I expect, and hope, that Beinhocker’s book
will be devoured by professional investment and money managers.
But let’s make this concrete, which is exactly what Beinhocker does
with a fascinating retrospective analysis of what Microsoft did between
1987 and 1990 as MS-DOS came to the end of its natural technological
life-cycle and the next generation of multi-tasking, graphically-oriented
Operating Systems were vying for supremacy.
Start simply by recalling that while the Galactic Redmond Empire seems
firmly entrenched today, in 1987 Microsoft was a relatively minute $346-million
company looking down the barrel of at least three well-funded and hitherto
successful competitors: Apple, with its elegant and very well-received
Macintosh; IBM, feverishly working on OS/2; and a consortium of AT&T,
Xerox, Hewlett-Packard, and others, pursuing a new flavor of Unix for
the desktop PC.
Beinhocker takes over from here (emphasis supplied):
"We can imagine the options that Microsoft faced at this point.
Option one: Gates could make an enormous “bet the company” gamble by
investing in building a new operating system called Windows and attempt
to migrate his base of DOS users to the new standard, ideally before
a competitor would reach critical mass with its own system. Option two:
He could exit the operating-system part of the market, cede that to his
larger, better-funded competitors, and instead focus on applications
for which Microsoft’s small size and nimbleness might be more of an advantage.
Or, option three: He could sell the company or otherwise team up with
one of his major competitors. While Microsoft would lose its independence
with option three, such a move would probably tip the balance of power
in favor of whichever company he chose to partner with."All these options would involve big commitments to hard-to-reverse courses
of action and involve major risks. The conventional wisdom is that Gates
chose option one, and the big bet paid off, enabling Microsoft to continue
its dominance of desktop operating systems and spend the next decade
fighting antitrust regulators. But that is not actually
what happened. What Gates and his team did was much more interesting—they simultaneously
pursued six strategic experiments."
In other words, rather than consulting the usual Delphic oracles (McKinsey,
to be sure, among them) for the one unitary vision of the future, Microsoft
launched a series of competing business models and watched their
adaptive success, reflecting twists and turns in the computing marketplace,
until it became apparent that Windows 3.0 had evolved into the most "fit"
and deserved prominence.
The temptation from nearly 20 years on is to ask, "How hard was that?",
but at the time Microsoft took it on the chin from investment analysts,
the business press, and even some of its own baffled employees. "Can’t
Gates make up his mind?" "How can I be competing with a group
down the hall?" "Microsoft has no strategy; it’s adrift."
In my experience, the only way to make the strategic exercise real,
to give it meaningful traction on the front lines, is precisely to prepare
for an array of uncertainties. Rather than declaring, "It would
be great if we could acquire Firm X," learn everything you can about
Firm X (and ideally Firm Y and Firm Z as well) so that if it looks as
though Firm X would entertain an overture, you have already analyzed
and envisioned what that would mean and are in a position to move faster
than anyone else.
This Beinhocker story explains what I’m driving at:
"I once worked with a very gruff, pragmatic senior executive
who claimed not to believe in strategic planning, saying that it was
a bunch of “pointy-headed nonsense.” He was also very successful. […] One day, I saw the advance materials for a strategic planning off-site
and noticed that the analyses prepared by this executive and his team
were by far the best in the binder."The next day, I asked him, given that he had claimed
not to believe in strategic planning, why he and his team had put so
much effort into the analysis. His reply was, “I don’t believe in planning.
I do this so that we have prepared minds.”
The only trouble with this is that it’s hard work.
More than hard work, it requires you to get your senior people together
for day-long mano a mano sessions discussing their alternative visions
of the future. Those discussions:
- need to proceed from facts and figures, not just opinions and predispositions;
- and that background material should be assembled and prepared by
the senior people; while underlings and consultants can help, the selection
and presentation of what’s deemed relevant needs to be done by the
decision-makers themselves; and lastly - the ultimate purpose is to learn. It’s not to decide on
budgets or proposed headcounts; it’s to explore, debate, analyze, and
ultimately to generate a population of experimental mini-business plans
you can unleash into the ecosystem and see which grow and which wither.
After all, it’s biology, not physics.
Probably the most provocative thought you’ve now provoked is a question.
Which is the bigger risk: losing short-term support of stakeholders, or
losing longer-term market position? Despite their notorious inherent
difficulties, Scenario Planning and Real Options analysis are applicable to
any business young or old, large or small. But getting someone to do it is
not just a matter of fnding the expertise; it’s more a matter of having it
prioritized as the primary mindset for defining risk. While “The Origin of
Wealth” may not say that [I haven’t read it yet], the notion of placing
experimental bets is on the same track — and it asks us to please notice
that short-term performance and long-term wealth are different problems to
solve. Getting money that you don’t yet have is actually different from
keeping the ability to get more. Working strategists make one problem more
important than the other. Executives have to decide which problem, at the
current time, is the more important risk.