I haven’t written about IT lately, but do not infer that I doubt
or gainsay its bedrock role in our lives and work; it is as essential
as air and sunlight. But since "Adam Smith, Esq." is
not a tech-centric site (there are many amply capable incumbents
in that area, such as Jeff
Beard, Ron
Friedman, and Dennis
Kennedy), I only focus
on IT when there’s management-side news.
And there is: CIO Magazine has come
up with the "IT
Value Matrix," after 18 months of collaborative effort, as a
tool to let IT stop being defensive about what it costs the firm
and go on the offense by articulating the value it provides. This
is how it works:
"The matrix identifies approximately 130 components, grouped
under three key practice areas—stakeholder alignment, communication
and the CIO role. It’s organized for drilling down from general to
specific. For example, to achieve stakeholder alignment, CIOs need
both knowledge and action. To learn what type of knowledge, you drill
down one level and find four types: stakeholder analysis, political
and cultural issues, technology trends and business dynamics."
You can order a poster-sized copy of it here ($14.99 for shipping/handling).
In tandem with the Matrix, the CIO executive council developed "Seven
Keys to IT Leadership," which are estimable:
The principles are as follows (emphasis supplied):
1] The primary goal of IT is to align with major enterprise
objectives. Every initiative must be clearly
tied in a provable way to business value.
2] Because all major business initiatives are dependent upon
technology, the CIO must have a voice at the table at which key business
decisions are made.
3] The CIO is responsible for understanding
a business’s
complexities, influencing peers and presenting technology strategy
in terms the business can understand.
4] Technology leaders are agents of change. Transition
is our stable state.
5] Communication and relationship building are as important
to IT leadership as technology skills are.
6] Successful technology leadership must strike a balance between competing forces: short-term versus long-term, technology
versus business focus, leading versus enabling.
7] The CIO is responsible for cultivating
technology leadership at all levels.
My favorite of these is #3: In fact, I would re-rank it as
#1. Prerequisite to the CIO doing anything else whatsoever
is understanding the business of a law firm, and
describing technology in business, not tech, terminology.
In short, one of the clearer manifesto’s of how IT can fit within
an organization and be appreciated for what it does.
Try some yourself.
Silverbeck Rymer, although it is an excellent insurance litigation practice, is not so extraordinary. It is basically an extremely leveraged practice, similar to a U.S. insurance defense or collections firm. According to the Legal 500 site, it has:
6 partners
28 assistants
3 trainees
117 “other fee earners” (paralegals?)
Any firm leveraging almost 25 [!] lawyers and paralegals per partner can look spectacular. But behind the very glitzy home page and talk, we get revenues per fee earner of about GBP 100,000 per year. Hardly high productivity or efficiency, just good, old fashioned, grind-it-out organization.