One of my near-bedrock beliefs is that we’re living through
a period when the structure of the legal industry
is morphing before our eyes, setting up what I believe
will be a future pattern that may well endure for decades.
Most recently, I wrote about this in "It’s
2015: Do You Know Where the AmLaw 25 Are?" (And
if you want a far earlier discussion, over a year old, check
this out.)
So what, again, is that emerging structure going to look
like?
First, permit me to observe as an economist that the taxonomy
of stable, durable industry structures is not infinite—not
every structure that can be imagined exists. Some
of the more fascinating industries, from a structural perspective,
are:
- airlines, with very high fixed and very low marginal
costs, and classically perishable inventory; - utilities, again with very high fixed generation-and-distribution-infrastructure
costs and very low marginal costs of delivering an additional
kilowatt or BTU—at least until generating capacity
utilization begins to approach its maximum, when the
least efficient plants must be brought online, suggesting
in the future an increasingly flexible and time-sensitive
component to pricing; and - retailing, dominated both by enormous integrated chains
(Wal-Mart, Target, Federated, Safeway, Home Depot, Staples,
etc.) and mom & pop’s (your drycleaner, deli, coffee
shop, shoe repair) with little inbetween.
But we don’t work in any of those industries.
The model I want to suggest—and this is entirely
by way of "thinking out loud," so I welcome reader feedback
even more exceedingly than is the normal case—is
that of financial services.
Consider the vast landscape of retail and investment
banking, credit cards, securities broker-dealers, mutual
fund complexes, and investment managers and hedge funds. We
see essentially clusters of institutions at both ends of
the size spectrum: Goldman Sachs, Citigroup, Bank
of America as global, dominant institutions with awesome
balance sheets and oceanic cash flows; and Lazard-Freres,
JP Morgan private banking, and two guys in Greenwich with
a hedge fund at the opposite end, deploying the primary
asset of sheer intellectual firepower.
There are many virtues to this industry structure. On
one hand, the Fortune 500 and FTSE 100 can find their "peer
group," ready to serve their international needs with apposite
financial and human resources; and on the other hand the
Park Avenue widow can get her dog walked by her private
banker’s admin.
The pending acquisition of North
Fork Bancorp by Capital
One underscores the power of this structure. To
be sure, there were highly deal-specific circumstances
powering that agreement, but the trend in financial services
across the board is for regional and mid-market players
like North Fork to disappear.
In this case, North
Fork had a problem which for Capital One was an opportunity. The
economic model of banking, since the Medici’s
if not earlier, is the simple one of borrowing cheaply
and short-term from depositors and lending dearly and
long-term to mortgagors et al.
As The Wall
Street Journal put it: "Like other regional
banks, North Fork has been grappling with a flat or inverted
yield curve, resulting in narrower difference between
long-term and short-term interest rates. That creates a difficult
situation for the banking business, which borrows money at short-term
rates and lends it at long-term rates — typically making a profit on
the spread between the two." And as John Kanas, North Fork’s
CEO, said: “In
the current economic environment, it is hard to imagine that yield curve
will improve any time soon.” In other words, regional banks’ basic
economic model is broken.
But in the hands of Capital One, North Fork’s deposit
assets can be lent out not at low long-term mortgage rates
but at high credit-card interest rates—and Capital
One gets to pay lower interest for those assets than if
it had to go to the potentially volatile commercial paper
or corporate debt markets.
Back to the analogy for law-firm-land:
- The Magic Circle, the New York "bulge bracket" firms,
and the US’ other emerging international powerhouses
(Baker & McKenzie, Jones Day, Latham, White &
Case, et al.) will have global footprints and scalable
teams to serve their corporate peers. - The Boies-Schiller’s and Quinn-Emanuel’s of the world
will serve their niche, boutique markets. And: - The future of regional, mid-size, full-service firms
does not seem bright; it’s unclear what their natural
client base is.
In other words, if you’re A Player, why go to North Fork
when you could go to BofA. Likewise, if you’re seeking
truly personalized, one-on-one counsel, why go to North
Fork when you can go to JP Morgan Private Banking. Even
if you’re in the middle—say, you or me—why
go to North Fork when next week you might be in California
or London and wouldn’t mind the familiar, fee-free, Citigroup
ATM logo on every other corner?
How do you
see this playing out?
I think that it might be multiple models depending on the type of customer and service sought.
I see the market for legal services as:
I can see successful models varying by market segment:
Bruce
This comment on your Capital One note wouldn’t go through.
It’s very ad hoc but hopefully of interest:
As a lawyer to financial service
providers for over 25 years, I have
observed that the
mantra in that industry has always
been “get scale” (ie big) or be
specialised: there is no future in
the middle (meaning full service
but medium sized).
However in recent years there has
been some fine-tuning:
1. Disintermediation meant that
mortgage brokers were able to
disrupt the traditional bank model
by only providing retail loans or
specialist credit products
while sourcing funds wholesale,
leaving traditional banks with the
cost of managing a deposit base.
Recently I have noted the arrival
of social lenders who use an eBay-
like online auction platform to
match borrowers and lenders (eg
Prosper http://www.prosper.com)
2. Getting scale does not mean
owning a large branch structure:
some banks have followed the
internet only route, others have
adopted a franchise model or
community owned branch.
3. Whatever model is followed, the
organisation must be customer-
centric and use technology
effectively
4. being specialised does not mean
small: there are some institutions
such as credit unions that focus
on an industry or employer or
geographic location and are quite
large. Small specialised
institutions have merged into
regional groups who go outside
their geographic base only in
selected specialst areas
But whatever path they follow the
key is that they have a strategy
and execute it well.
Comparing it to law firms I have to
say that lawyers are not good at
making choices: they always look
at strategies from the point of how
it will affect them as individuals
eg where a practice area may not
fit in with a specialised strategy.
Then you end up with a firm which
is a collection of partners in
disparate areas rather
than a customer-focussed firm.
And when that firm tries to be a
medium sized full service firm if
it does not grow, it will fail.
Where firms have strong leadership
and shared values then they can be
successful regardless of scale. But
the smaller firms will have
problems with succession planning
as the leaders retire.
This PWC report may be of interest
http://tinyurl.com/o48h3
Regards
David Jacobson | Director
Jacobson Consulting Pty Ltd
ABN 82 108 807 487
Helping businesses make good decisions
http://www.jacobsonconsulting.com.au
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