We’re Outsourcing IT, Now About Those Associates…

by | April 13, 2004 | Articles, Finance, Globalization, Technology strategy

Law Technology News has published its first annual technology awards (for both products and people) and the
IT Director of the Year trophy goes to Craig Courter of Baker & McKenzie.

Among other things, Courter set up IT support and development centers
in Manila and Jakarta, Indonesia, on behalf of the >3,000-lawyer firm.  Corporate
America has been doing this for ineluctable competitive reasons ("do
it or someone will do it to you").  Welcome to the 21st Century.

Also noteworthy is the "Champion of Technology" title going to John
Alber of Bryan Cave.  Alber won not for pushing a geeky agenda but
for the far more powerful and subtle (or should that read, "really really
difficult"?) role of being a champion of changed behavior in support
of superior client service:  In his case, being willing to "step
forward…and bridge different staff and practice interests."

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