How the Mighty Fall: Part IV

We now come to Stage 4, Grasping for Salvation. Illustrative is the contrast between how HP and IBM responded in terms of choosing new CEOs when each company’s growth slowed dramatically in the 1990’s. HP first: It faced a choice as it sought to replace...

Bruce W. Marcus (1925 – 2014)

Bruce Marcus, whose life and work recast professional services marketing in a client-centric mold, died shortly before Christmas in New Haven of an aneurysm, at age 89.  I got the news on the phone that day from Mana, his wife of over 50 years, calling from their home...

A Conversation with Joe Longo

Last month I had the pleasure of being on a panel in Europe with Joe Longo, the General Counsel for Asia-Pacific of Deutsche Bank AG.  Joe had some particularly thought-provoking and hard-headed observations about the changing dynamics between law firms and clients. ...

Diplomacy and the Partner Pay Conversation

Herewith the next installment in our series of articles on the always charged issue of compensation, from Richard Rapp. Enjoy! Bruce   Like the heads of most law firms, I had no training in management when I became president of a professional service partnership...

A Conversation with Herb Thomas

As most readers know, one of the irregular—but always popular—kinds of columns we publish are in the form of interviews with people who pass our rigorous 10-point test are intrinsically interesting. Recently I had the luck to get to know Herb Thomas, who immediately...

A Conversation with Jim Rishwain

Last week I had the chance to sit down with Jim Rishwain, the Chair of Pillsbury, in their New York office just off Times Square. He’s been chair since May 1, 2006, following the high-profile Mary Cranston, and when he assumed the role six years ago it had not...
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