Cultural Considerations

How the Mighty Fall: Part I

Jim Collins has authored or co-authored six books that have sold over 10-million copies altogether. Good to Great may be the most famous (published in 2001, still the #1 best seller on Amazon in “Strategic Business Planning”), but Built to Last is also right up there (2004). They’re both celebrations of extremely successful companies, and
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Articles, Business Models, Cultural Considerations, Finance, Leadership, Strategy

The “Big Three” Annual Reports on Law Land

With the release last week of the Annual Report from Georgetown Law’s Center for the Study of the Legal Profession, the “Big Three” annual reports—Altman-Weil’s Law Firms in Transition, Citi/Hildebrandt’s Client Advisory, and Georgetown’s—are now all out and we can see what trends and developments they seem to discuss in common. Even armchair students of
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Articles, Client Relationships, Compensation, Cultural Considerations, Finance, Globalization, Leadership, Partnership Structures, Strategy

Organizational Behavior: A Manual

A week or so ago, I happened across a training manual offering instructions on proper behavior within organizations. Here I take the liberty of quoting extensively from it. I ask one favor of you and one element of forbearance. The favor is to kindly ask yourself as you read it whether these behaviors are reflective
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Articles, Cultural Considerations, Practice Group Management

“Collegial & Collaborative?” Guess Again

A few months ago we invited you all to take a survey addressing how truly “collegial and collaborative” your firm is, and how well prepared you felt (a) to be able to knowledgeably point clients towards cross-serving opportunities and (b) to be rewarded internally for doing so. We probed your thoughts on these issues in
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Articles, Business Models, Client Relationships, Compensation, Cultural Considerations, Leadership

Letter from the Pacific Northwest

This fall we had the opportunity to spend a fair amount of time in the Pacific Northwest—multiple trips to Seattle and Portland—and became better acquainted with the dynamics of that particular local/regional legal market. No mention of those two cities would be complete without citing their fascination with all things (a) artisanal; (b) coffee-related; and
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Articles, Business Models, Cultural Considerations, Globalization, Leadership, M&A, Strategy

Letter from London: Part II

This is the second in a two-part series recapping some of our thoughts, analyses, and impressions gleaned during our time in London late last month.  The first installment, where we discussed Business Models and Compensation, is here. Today’s topics are Efficiency and innovation, and the Challenge of geography (as in running a multi-jurisdiction, potentially multi-continental,
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Articles, Business Models, Cultural Considerations, Globalization, Leadership, Strategy, Technology strategy

Different Price Points/One Brand?

I’ve previously mentioned the Business Leadership Summit being organized by The Lawyer, taking place in London September 22—23. (More information here; registration here.) On the afternoon of Wednesday 23 September I will be moderating a panel (3:30 pm – 4:30 pm) on “The Law Firm of Tomorrow,” which will include Charles Martin, Senior Partner, Macfarlanes; Darryl Cooke, Managing Partner,
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Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Finance, Leadership, Marketing, Strategy

“Collegial and Collaborative?” Really? (Take Two)

Two weeks ago we invited you to take a survey (three to five minutes of your time, tops) to try to get to the bottom of whether law firms are really "collegial and collaborative," as they are perennially asserting. If you missed your chance the first time around, here it is again: A gentle reminder,
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Articles, Client Relationships, Cultural Considerations, Leadership, Practice Group Management

“Collegial & Collaborative?”: Let’s Find Out

We’ve written before about law firms’ nearly universal use of the terms “collegial” and “collaborative” to define what makes their cultures, each and every one, special. So indiscriminate is this usage that we find it not just promiscuous but bordering on wanton, and becoming in and of itself devoid of meaning. On the other hand.
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Articles, Client Relationships, Cultural Considerations, Marketing, Practice Group Management

Pricing Power

The growth of professionals in Law Land with the word “pricing” in their title has been explosive over the past couple of years. It’s a trend we applaud loudly and fervently, so perhaps it’s worth a primer on how it’s done in the major leagues: When B2B companies with thousands of SKU’s and tens or
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Articles, Cultural Considerations, Finance, Marketing, Practice Group Management, Strategy