A Parable of Client Service: Coda

A few weeks ago I related the tale of our abortive foray into changing wireless service providers from AT&T to Verizon, which provided rich material for reflections on client service.  If you missed it, the original story is here. With dismay, I must report a...

Question of the Month #2: Report & Commentary

This column is by Janet Stanton, Partner, Adam Smith, Esq. The second Question of the Month was: “Does the partnership form remain the optimal structure for law firms?” This resulted from our musing a couple of years ago, “Would any corporation reorganize...

Commencement Speech by John Roberts

Unknown to me was that Chief Justice John Roberts’ son has been attending, and just graduated (9th grade) from Cardigan Mountain School in New Hampshire.  Dad delivered the commencement address. An excerpt: Now the commencement speakers will typically also wish...

Succession Planning 101

Coming to the fore more prominently these days across a large portion of firms we work with and the industry overall is the issue of succession planning. It comes up in one or both of two contexts, (a) transitioning key client relationships from incumbent partners to...

Is What We Do Really So Hard?

Much chatter lately has been devoted to, “Whither Uber?” Is its famous unicorn valuation justified and defensible? If it can’t, or shouldn’t, continue to give its middle finger to regulatory authorities on every major continent, will its growth...
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