Ask Sally: She’ll Know

First off, let me admit I feel a bit self-conscious ("self-referential" might be more apt) about this post, but I decided not to let that stop me from pointing out what I think could be a truly valuable wrinkle on the utility and purpose of...

Good Work is Its Own Reward. Not.

Do you know who your key clients are?  That is, the clients whose loss would seriously affect your firm’s economics?  I sincerely hope you do, and mine is not to preach the importantce of what I hope is a self-evident key "metric" for your...

The Innovator’s Dilemma

Booz-Allen’s Strategy + Business might appear an odd source for counsel on law firm management, but sometimes it helps to do a little mental stretching and try to imagine how concepts developed around consumer packaged goods, apparel, and healthcare, might apply...

Secretaries Live in Word, Lawyers Live in Outlook

Thinking of building or updating your firm’s on-line "portal?" Can we start by just defining our terms?  What is a "portal," after all, and what strategic objectives is your firm trying to achieve? According to this article in Legal IT,...

Google’s IPO and The Law of Unintended Consequences

OK, so this really doesn’t have anything to do with the economics or management of law firms. Still, Barron’s has a wonderfully contrarian editorial about the pending Google IPO, pointing out among other things that under the Corrupt Bad Old Frank...

Corrupt CFOs Thrive in Small Town America

Improbable trivia quiz:  What do Adelphia, Tyco, and Worldcom have in common? Being headquartered in very very small towns:  Respectively, Coudersport, PA (pop: 5,390), Portsmouth, NH (pop: 21,000) and Clinton, Miss. (pop: 25,000). And according to no less a...
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