By the time I go home I’ll have been over here for a week; some impressions are forming and it’s not too soon to start airing some thoughts.
For starters, pretty much everyone agrees, implicitly or explicltly, that we’re in a flat (“stable,” if you prefer euphemism) market. To coin a phrase, “Growth is Dead.”
Last Thursday and Friday I was at a firm’s retreat in Surrey, primarily aimed at clients—and which through strenuous exertion they had managed to keep off-limits to a very high percentage of their partners, which after all was the whole point.
Among many topics of discussion one stood out head and shoulders above all else: The changing law firm/client relationship. The salient points, which for regular readers need no rehearsing, included:
- Clients have market power—and they’re using that muscle with firms (we’re talking about fees here, folks).
- Firms and clients need to work together in new ways to wring excess out of law firms’ working habits.
- And most fascinating to me of all was that there was candid discussion of whether clients were at all complicit in the demise of Dewey. Answer: “Yes, but….”
The first point is inarguable and I have believed for years and years that clients have market power; the issue was they didn’t know it, or if they did they didn’t exert it. Now the shoe is on the other foot. I believe firms have market power, which they’re too lacking in self-awareness, or simple courage, to deploy.
Simply put, clients and firms need each other. Not in the blank-check way clients used to need us, but for all the caterwauling about the sun setting on BigLaw, a sophisticated law firm remains an amazing source of rapidly deployable expertise for which there is little substitute in exigent circumstances.
Here’s the fascinating point about the balance of power between clients and firms: Convincing empirical evidence was provided by George Beaton that what clients actually care about most—in terms of how they actually behave as opposed to what they say—their #1 priority is cost consciousness by their firms and not the total amount of fees, a/k/a cost per se. (No, this doesn’t mean you can take rich advantage of your clients any more than it means they should nail you to the wall on every little detail, but it seemed to come as a surpirse, even a revelation, to most folks in the room.)
Now that this hypothesis-supported-by-empirical-work is out in the open, it strikes me as intuitively correct. Clients (human beings) don’t want to feel their money is being wasted. But/and they’re happy to pay fair remuneration for value delivered. This is certainly worthy of fuller treatment, which it deserves and which it shall receive.
The second point about wringing out excess really goes to the heart of something we have not yet done in all but the most unsophisticated of ways, using quite blunt instruments. We haven’t changed what we really do or how we do it. I think it’s safe to say that every mainstream innovation in law land in the last decade or more, in terms of cost reduction, has been one species or another of labor market arbitrage.
Move the back office, and lawyers, out of Class A real estate in Class A cities. Introduce a non-partner track for associates. Introduce contract, staff, and temp lawyer tracks. Hire on demand from staffing agencies. Look tentatively and skeptically at Integreon, Pangaea, et al.
To which my reaction is: Be my guest. Labor market arbitrage can be an effective strategy tactic, and can deliver meaningful cost savings, but it’s fundamentally uninteresting and there are no meaningful barriers to entry. It should and will run its course. But in terms of re-thinking what we do, how, and why—not just doing the same thing with a different who and where—we’ve barely taken the hesitant first step.
Now, #3: Clients’ complicity in the Dewey implosion.