by Bruce | August 24, 2017 | Articles, Branding, Business Models, Finance, Leadership, Practice Group Management, Strategy
We haven’t talked yet about realization. Shall we? The first time I saw this chart, it hit me between the eyes; your reaction may be similar. In a nutshell: Even if litigation “demand” is more or less steady, what about revenue to law firms from that demand? In...
by Bruce | August 18, 2017 | Articles, Business Models, Practice Group Management
I’ve been thinking a lot lately about litigation. It’s been one of the two major locomotives driving revenue and profit for BigLaw for the past 50 years or so–the other being transactional or corporate work–and has customarily provided 25–60%...
by Bruce | August 14, 2017 | Articles, Branding, Business Models, Client Relationships, Marketing, Strategy
The following guest column is by Richard Hinwood, based in London. Richard is the Head of Strategy & Chief of Staff at Withers. As Head of Strategy, Richard leads the formulation and implementation of firm-wide strategy and business planning across the...
by Bruce | August 7, 2017 | Articles, Client Relationships, Cultural Considerations
A few weeks ago I related the tale of our abortive foray into changing wireless service providers from AT&T to Verizon, which provided rich material for reflections on client service. If you missed it, the original story is here. With dismay, I must report a...
by Bruce | August 1, 2017 | Articles, Finance, Practice Group Management, Question of the Month
Steven Brill’s audacious decision to publish AmLaw profits per partner figures starting over three decades ago was without question the single most brilliant journalistic stroke Law Land trade media has ever experienced, creating an enduring franchise to this day....
by Bruce | July 27, 2017 | Articles, Cultural Considerations, Leadership, Partnership Structures, Question of the Month
This column is by Janet Stanton, Partner, Adam Smith, Esq. The second Question of the Month was: “Does the partnership form remain the optimal structure for law firms?” This resulted from our musing a couple of years ago, “Would any corporation reorganize...
by Bruce | July 24, 2017 | Articles, Business Models, Cultural Considerations, Finance, Leadership, Partnership Structures, Practice Group Management, Strategy
This article is by Janet Stanton, Partner, Adam Smith, Esq.: “Non-lawyers.” This is the prevailing term for business professionals employed at law firms. Really? Let’s just start with the fact that it’s insulting to be defined by what you are not. (Thought experiment:...
by Bruce | July 19, 2017 | About the Site, Articles, Latin America
With the addition to our team of Antonio Leal Holguin, our Director based in Bogota, it was time to add a Spanish language version of key pages of our site. They are: Our services and what we do (this also links to case studies in Spanish); Bruce’s background;...
by Bruce | July 17, 2017 | Articles, Branding, Client Relationships, Marketing
A parable of client service in four acts. The wireless providers’ market in the US (AT&T, Verizon, Sprint, T-Mobile) has achieved saturation. Subject to rounding errors, every American from age 10 to age 90 has a smartphone. Among the providers, it’s a...
by Bruce | July 12, 2017 | About the Site, Articles
Dear hyper-connected readers: “Due to popular demand,” as they say, we have now incorporated a magic LinkedIn Share button in the footer of every article and column we publish. It appears at the bottom of every page of multi-page articles, not just the...
