Clients Most Value… [Hint: Not Hourly Billing]

by | July 23, 2004 | Articles, Finance

Pop quiz:  What do F500 and FTSE100 clients value most? responsiveness; expertise/depth of knowledge; knowledge of their business; value for money. Bad news:  According to this Legal Week article, out of 12 criteria by which sophisticated clients evaluate...

Friends at the Adam Smith Institute (UK)

by | July 21, 2004 | About the Site, Articles

The UK-based Adam Smith Institute has as its stated mission: [To be] the UK’s leading innovator of practical market-economic policies. For over 25 years it has been a pioneer in the worldwide movement towards free markets, public-sector reform, and free trade....

Marketing 101

by | July 20, 2004 | Articles, Marketing

The history and the reputation of marketing departments in law firms are, shall we say, checkered.  Theories of why that’s so abound, and among the usual suspects are that: the value and the impact of highly sophisticated legal services is ineffable (so it...

We Have a Winner

by | July 19, 2004 | About the Site, Articles

Hold your calls, please; the blogosphere has come through again. Thanks to my new good friend Justin North (in London), a copy of Legal Business is somewhere over the North Atlantic headed in my direction.  I’ll let you know what Justin likes to drink when...
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