“Collegial & Collaborative?” Guess Again

A few months ago we invited you all to take a survey addressing how truly “collegial and collaborative” your firm is, and how well prepared you felt (a) to be able to knowledgeably point clients towards cross-serving opportunities and (b) to be rewarded internally for doing so. We probed your thoughts on these issues in
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Articles, Business Models, Client Relationships, Compensation, Cultural Considerations, Leadership

The Robots Are/Are Not Coming

IBM Watson. Google’s driverless cars. Uncanny recommendations from Amazon, Siri, and Google Now. Not to mention the Financial Times/McKinsey Business Book of the Year Award for 2015 going to Martin Ford’s Rise of the Robots: Technology and the threat of a jobless future, summarized as: What are the jobs of the future? How many will
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Articles, Leadership, Technology strategy

Video: Market Segmentation

Recently I had a chance to sit down with Ralph Baxter here in New York for an interview that was just released under the auspices of Thomson Reuters’ Legal Executive Institute. I invite you to take a look and of course to comment.  

Articles, Business Models, Client Relationships, Finance, Leadership, Strategy

How (Not) To Decide

Presumably you make decisions all the time, in managing your matters, selecting strategies and tactics, and of course outside the work environment as well—with your spouse or significant other, family, and pets; in the context of your church/synagogue/club/neighborhood; and on and on. If you’re in a position of leadership at your firm, you make different
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Articles, Leadership, Strategy

Leadership: And How to Squander It

Altman Weil’s annual Law Firms in Transition survey, the 2015 edition, was just published, and as usual it makes for some fascinating reading—at least for me and I suspect for many of the devotees of Adam Smith, Esq. As you may know, this is the seventh year they’ve done this survey in more or less
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Articles, Client Relationships, Leadership, Partnership Structures, Practice Group Management, Strategy

Letter from the Pacific Northwest

This fall we had the opportunity to spend a fair amount of time in the Pacific Northwest—multiple trips to Seattle and Portland—and became better acquainted with the dynamics of that particular local/regional legal market. No mention of those two cities would be complete without citing their fascination with all things (a) artisanal; (b) coffee-related; and
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Articles, Business Models, Cultural Considerations, Globalization, Leadership, M&A, Strategy

Letter from London: Part II

This is the second in a two-part series recapping some of our thoughts, analyses, and impressions gleaned during our time in London late last month.  The first installment, where we discussed Business Models and Compensation, is here. Today’s topics are Efficiency and innovation, and the Challenge of geography (as in running a multi-jurisdiction, potentially multi-continental,
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Articles, Business Models, Cultural Considerations, Globalization, Leadership, Strategy, Technology strategy

Letter from London: Part I

We recently returned from London on business, and this will be the first of a few installments presenting our thoughts given the benefit of 17 meetings in five business days. As you know, we work globally with firms of all sizes in a wide variety of markets with every permutation of office footprint and practice
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Articles, Client Relationships, Compensation, Leadership, Partnership Structures, Strategy

Law Firm Leaders Dinner: Seattle 15 Oct

We know many of our loyal readers are based in the Pacific Northwest, and for those who might find themselves in Seattle on Thursday, October 15th, we invite your attention to the Puget Sound Chapter of the Association of Legal Administrators’ annual Law Firm Leaders Dinner. Here’s what you need to know: 5:30 – 8:30
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About the Site, Articles, Leadership, Strategy

Different Price Points/One Brand?

I’ve previously mentioned the Business Leadership Summit being organized by The Lawyer, taking place in London September 22—23. (More information here; registration here.) On the afternoon of Wednesday 23 September I will be moderating a panel (3:30 pm – 4:30 pm) on “The Law Firm of Tomorrow,” which will include Charles Martin, Senior Partner, Macfarlanes; Darryl Cooke, Managing Partner,
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Articles, Branding, Business Models, Client Relationships, Cultural Considerations, Finance, Leadership, Marketing, Strategy