“IT Commoditizes Everything.” Discuss.

Sometimes we take our IT infrastructure for granted—too much so. In the last few weeks I’ve encountered a succession of stories where client relationships were strongly reinforced by astute deployment of IT assets. Call it the intersection of marketing and...

Learning vs. Performance

Could it be that "great teams are less productive?" That’s the headline that got my attention over at Harvard Business School’s Working Knowledge. As it turns out, there is understandable tension between "learning" and...

Legal OnRamp: “Law Firm 2.0″?

Eagle-eyed readers of my article reporting on my conversation with Ralph Baxter may have spotted where Ralph’s essay that I referred to was published:  On Legal OnRamp.  For the rest of you, if you haven’t heard of Legal OnRamp, I intend to...

“Web 2.0?” Letters? Phone Calls? Email?

Heard of "Web 2.0?"  Good; I thought so. Care to define it?  Right; I also thought so. It can be a slippery concept, unusually prone to the "eye of the beholder" syndrome, but the uber –article about Web 2.0 was written by Tim...

The Law Library of the Future?

This morning I delivered the keynote at the Ark Group’s two-day conference starting here in New York, "Best Practices & Management Strategies for Legal Library & Information Service Centers." My keynote was titled "The Law Library of the...
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